Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us.

We are committed to handling your data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller
T.Howie Tree Specialist 
11 Arant Close, Harrogate, HG3 2WP
hello@thowietreespecialist.com
07432721374

If you have any questions about this policy or your data, please contact us using the details above.

2. Information We Collect

We may collect and process the following information:

Information you provide

  • Name

  • Email address

  • Phone number

  • Address or location details

  • Enquiry details submitted via forms or email

Information collected automatically

  • IP address

  • Browser type and device information

  • Pages visited and usage data (via cookies/analytics)

We only collect data necessary to provide services or respond to enquiries.

3. How We Use Your Information

We use your data to:

  • Respond to enquiries or requests

  • Provide quotes or services

  • Manage customer relationships

  • Improve our website and services

  • Send occasional marketing communications (where consent has been given)

We do not sell or rent your data to third parties.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Legitimate Interest — responding to enquiries and operating our business

  • Contractual Necessity — providing services you request

  • Consent — sending marketing communications

  • Legal Obligation — where required by law

5. Marketing Communications

If you consent, we may send occasional marketing updates or service information.
You can opt out at any time by:

  • Contacting us directly

We will respect your preferences promptly.

6. Data Sharing

We may share data only where necessary with:

  • Service providers (hosting, analytics, email systems)

  • Professional advisors

  • Regulatory or legal authorities when required

All third parties are expected to handle data securely and lawfully.

7. Data Storage and Security

We take reasonable technical and organisational measures to protect your data, including:

  • Secure hosting environments

  • Access controls

  • Encrypted communications where appropriate

We retain personal data only for as long as necessary to fulfil its purpose or meet legal obligations.

8. Cookies

Our website may use cookies to:

  • Improve functionality

  • Analyse traffic

  • Enhance user experience

You can control cookie settings through your browser.
(You may wish to link this section to a separate Cookie Policy if implemented.)

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

To exercise your rights, contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://www.ico.org.uk

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with the revised date.

Last Updated: 11/02/2026